V21 Reception Skills @ Fairwater
V21 Reception Skills @ Fairwater takes place in our busy V21 Sbectrwm Centre — a lively community space that’s home to several V21 projects, local tenants, and rooms for event hire.
With support from Jeannette, trainees get involved in the day-to-day running of the centre, learning how to greet and sign in visitors, answer the phone, take bookings, and help with housekeeping checks. Each day brings something a little different, giving trainees the chance to build confidence, communication, and organisation skills in a real workplace setting.
It’s a friendly, busy environment where trainees can learn at their own pace and feel part of the team that keeps the centre running smoothly.
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Trainees can build their confidence by learning skills such as:
- Answering the phone and greeting visitors.
- Receiving and sorting post.
- Checking toilets.
- Fire safety checks and drills.
- Customer service and retail skills.
- Taking bookings for room hire.
- Shredding and filing.
- Typing.
- Arranging refreshments.